SAET Case Management
System – Australia
Solution complete End-to-End workflow implementation of CMS (Case Management System).
Customer Requirement
A solution for the South Australian Employment Tribunal (SAET) jurisdiction for the complete End-to-End workflow implementation of CMS (Case Management System) to manage Return To Work (RTW) Application Case, including Review, Case Lodgment, hearings and Appeals etc.
Challenges
- SAET CMS was having a strict dead line. The project was broke into 5 phases and implementation plan.
- On-premise installation.
- Plug-ins development, packaging, and Installation.
- Accommodating change request while project execution.
- Server Architecture Recommendations.
- Data Migration
Solution
- It is a solution empowered by CaseVision for the Attorney General’s Department of South Australia (AGD) to service the South Australian Employment Tribunal (SAET) and the co-located Tribunals and Courts.
- Extraction of application through CMS application, Outlook email, and third party servers.
- Business Admin module helps to configure the entire business logic and work flow sequence.
Benefits
- Digital existence of cases management system for government organization.
- System is working without any downtime during business hours.
- Customer logger implementation helps to find the RCA of runtime issues.
On-time delivery
As per project schedule plan, the production deployment date was achieved on time on July 2019.
Ongoing support from July 2019
M&S contract renewed for 5 years to manage the support issues. No escalation yet for development support to SAET.