Legal Services

Quickly Switch to a
Remote Work Environment

Solution implementation to help the firm continue normal operations during Covid-19.

Customer Requirement

  • Los Angeles law firm
  • Dealing with the effects of Covid-19
  • Work-from-home mandate was causing operational issues
  • Employees were required to travel to the office periodically to collect business-critical mail
  • Inefficiencies and delays

Challenge

  • A backlog of mail had already built up at the firm’s offices
  • A solution had to be implemented very quickly in order to help the firm continue normal operations
  • Strict security standards and chain-of-custody tracking was needed, due to the sensitive nature of certain legal documents

Solution

  • Exela’s Digital Mailroom, with DMR Portal was implemented
  • The Rapid Response version enabled deployment in just 10 days
  • The solution details were able to be provided to the customer within 48 hours
  • Exela handled the mail backlog, as well as 100% of future volumes
  • A PO Box was established for mail routing and processing

Benefits

  • A distributed processing network and cloud-hosted data management ensure layered disaster recovery protections
  • Easy-to-use platform requires minimal training
  • Scalable solution enables fast and easy future expansion if needed

10 Days to deploy Digital Mailroom (Rapid Response)

100% Of mail volumes and backlog were able to be efficiently processed