Streamlining Processes and
Updating Workflows
Solution for document management structure and consistent workflows.
Challenges
A full-service, global AmLaw 100 firm composed of twelve offices in major cities across the US was faced with several challenges, including:
- lack of documented processes
- decentralized document management structure
- No formalized training
- Little insight into whether workflows were in sync with the firm’s needs or industry best-practice
Solution
- Automated was document production workflows.
- Exela was able to create buy-in over time by implementing a hub-and-spoke approach to the creation and delivery of printed and copied documents.
- The internal Document Solution Center now handled much more than print and copy work, to include advanced eDiscovery and litigation support, and paved the way for the integration of other digital and workflow support solutions.
- Created a national account management structure to drive consistent workflows at each of this firm’s twelve locations and use ongoing Six Sigma principles and Strategic Business Reviews to continue service improvement and standardization.
- Over the years, we supplied innovative solution design, hospitality services, proprietary technology, and industry-specific best practice knowledge, allowing our partnership with this client to grow and evolve.
Benefits
- $430,000 in annual cost savings and outright cost avoidance
- Streamlined staff by 35% over an initial 18-month period while improving the end user experience
- Reduced real estate costs by downsizing multiple floors at their headquarters
- Provided additional cost savings of $1.75 million within the first three years of the contract alone through technology integration and workflow automation